My payment did not go through.

In most situations, this is caused due to an incorrect billing address. If you see pending charges on your account, but the order did no go through, don't panic. These charges are temporary account authorizations and will automatically expire and go back to your available balance.

If you're trying to use a Gift Card or Pre-Paid Card and your transaction is being declined, please make sure your card supports AVS verification. We use AVS (Age Verification Service) to reduce fraud, and aid in the Age Verification process.

The time required to remove the authorization hold is determined by the bank that issued your card. Here is a general estimate of hold expiration times:

Payment Type Time Required
Debit or Check Cards 24-72 Hours
Visa or Mastercard 6 Days
Discover 9 Days
American Express 6 Days

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